Johnson City Hot Tub Manufacturer, LPI, Inc, to Expand Operations

Johnson City, Tennessee based Leisure Products International is expanding it’s hot tub and swim spa manufacturing and distribution footprint by purchasing a nearby, offsite facility for warehousing. LPI has been in it’s current manufacturing and distribution facility since 2016 and appears to have already outgrown the 320,000 square foot location. The company’s CEO, David Hatley, claims that they have the capacity to produce more spas out their current facility but that storage and warehousing are causing a bottleneck. They plan to alleviate that bottleneck with the acquisition of their new 126,000 facility located in the Johnson City Industrial Park. The new facility was the former Cantech Industries building that went out of business last year. Having an offsite warehousing facility will allow them to repurpose the warehouse space in their current facility for more manufacturing operations. The company also expects to add 150-200 new jobs over the next two years adding to its already 275 person workforce.

LPI is the manufacturer of several hot tub brands including Dr. Wellness Spas, Tranquility Spas, Pinnacle Spas, Catalina Spas, Catalina Swim Spas, Signature Spas, Atera Spas, Pinnacle Spas, Water’s Edge Spas, Plug and Power Spas, and Hudson Bay Spas. LPI currently operates 42 retail locations called Aqua Living Factory Outlets (formerly called RecDirect Factory Outlets) and hopes to open 100 more in the next few years.

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4 thoughts on “Johnson City Hot Tub Manufacturer, LPI, Inc, to Expand Operations

  1. We ordered our spa in May, was told to expect August delivery, then was told it would be Dec 4th delivery, after calling and emailing numerous times, we were told in a one line response from the customer service department the we had a new date of February. They didn’t call us, we had to call at least 10 times to get a response weeks after it was to be delivered. I am now wondering about fraud. I financed this, how does that work? I am writing the management of the company this week to get some better answers. One would think that if I am 6 months past my delivery date that someone would care enough to contact us. Beth Tipton simply won’t answer a single email. She’s my contact.

    1. We’re disappointed with this company, customer service is terrible and we have been lied to 3 times. Our tub is leaking, can’t get technician to call us back for appointment. This company shouldn’t treat customers like this. Our numbers are 423-383-7520. I expect someone to resolve this issue, we spent alot of money for this hot tub and can’t even use it!

      1. My sales person won’t return my text, email or phone calls. If I block my number she will pick up. But just to tell me she will look into it. My order was placed on 5-29-22 and still has not been processed. Customers service at the facility keeps telling me I have to talk to my sales person. When I ordered it I was told 2-3 weeks. The customer support number is 423-349-2900 ext 6. They were fast to cash my check. For an international company they sure do have bad customer service.

  2. For everyone reading this, it is time to get proactive. I’ll be starting a website to link Signature Spas to LPI to help prevent other consumers from this never ending nightmare. Already started posting on all review sites to help put the pieces together. Make sure to file a complaint with the BBB. We need to flood national and state consumer advocate groups. It’s time to get serious. Tennessee is where this company is located, we need to file as much there as possible. Also, we need to launch complaints in all states they have sold and delivered. They will have a nexus by stepping foot in those states, so we will need to check for appropriate business licenses, etc. Ill be looking for anyone willing to put in some time to go on the legal defensive to get our money back and help prevent any others from ending up in our shoes.

    The Tennessee Consumer Protection Act (T.C.A. § 47-18-101 et. seq.) is the main law dealing with the protection of consumers from unfair or deceptive acts or practices in the conduct of any trade or commerce. It prohibits such things as representing that goods or services are of a particular quality when they in fact are not. The Tennessee Division of Consumer Affairs, as well as the Consumer Advocate and Protection Division in the Office of the Attorney General, work to enforce the TN Consumer Protection Act and to assist consumers who have fallen victim to unfair business practices.

    Consumer Action
    1170 Market Street, Suite 500
    San Francisco, CA 94102
    Phone: 415-777-9648
    Consumer Complaint Hotline: 415-777-9635
    Fax: 415-777-5267

    Consumer Federation of America
    1620 I Street, NW – Suite 200
    Washington, DC 20006
    Phone: 202-387-6121

    National Consumers League
    1701 K Street, NW, Suite 1200
    Washington, DC 20006
    Phone: 202-835-3323

    Consumer Advocate and Protection Division
    Office of the Attorney General
    P.O. Box 20207
    Nashville, TN 37202-0207
    Phone: 615-741-1671

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