Aqua Living Factory Outlets

Aqua Living Factory Outlets Logo

LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. The reason for the change remains uncertain, however, the brands they market have remained the same. They continue to manufacture and sell their Dr. Wellness Spas brand as well as their Tranquility Spas brand.

On its website www.hottubhub.com it references that it is the largest hot tub retailer with over 36 locations nationwide, however, these locations (listed below) seem to have very limited inventory and business hours. Most of them are also by appointment only and are warehouse locations rather than big fancy showrooms. They claim their pricing is substantially less than traditional retail because they can keep their overhead and costs down with their sales and distribution model.

For those discerning buyer’s looking to cut out the middle man and save a buck this may be a good option. We would, however, advise that you do your homework on the brand, read reviews, and make sure to see these units in person (even wet-test one). One of the biggest drawbacks in working with manufacturer direct models is the lack of local service and support especially when it comes to warranties. Make sure to buy from a company that has in-house service or local service that you can verify. No matter how good the quality, hot tubs require a fair amount of support and having local support can be the difference between a good and bad ownership experience. For more information on how to properly research and purchase a hot tub then make sure to look at our hot tub buyer’s guide pages.

As of writing this article, the Aqua Living website claims to have the following factory outlets :

  1. Birmingham, AL Hot Tubs
  2. Huntsville, AL Hot Tubs
  3. Phoenix, AZ Hot Tubs
  4. Arvada, CO Hot Tubs
  5. Colorado Springs, CO Hot Tubs
  6. Baltimore Hot Tubs
  7. Jacksonville, FL Hot Tubs
  8. Atlanta, GA Hot Tubs
  9. Marietta, GA Hot Tubs
  10. Des Moines, IA Hot Tubs
  11. Chicago, IL Hot Tubs
  12. Boston, MA Hot Tubs
  13. Detroit, MI Hot Tubs
  14. Minneapolis, MN Hot Tubs
  15. Charlotte, NC Hot Tubs
  16. Greensboro, NC Hot Tubs
  17. Raleigh, NC Hot Tubs
  18. Omaha, NE Hot Tubs
  19. Plaistow, NH Hot Tubs
  20. Sayreville, NJ Hot Tubs
  21. Hauppauge, NY Hot Tubs
  22. Las Vegas, NV Hot Tubs
  23. Cleveland, OH Hot Tubs
  24. Lima, OH Hot Tubs
  25. Oklahoma City, OK Hot Tubs
  26. Tulsa, OK Hot Tubs
  27. Hood River, OR Hot Tubs
  28. Philadelphia, PA Hot Tubs
  29. Providence, RI Hot Tubs
  30. Greeneville, SC Hot Tubs
  31. Chattanooga, TN Hot Tubs
  32. Memphis, TN Hot Tubs
  33. Johnson City, TN Hot Tubs
  34. Dallas, TX Hot Tubs
  35. Houston, TX Hot Tubs
  36. Austin, TX Hot Tubs
  37. San Antonio, TX Hot Tubs
  38. Fredricksburg, VA Hot Tubs
  39. Richmond, VA Hot Tubs
  40. Virginia Beach, VA Hot Tubs
  41. Milwaukee, WI Hot Tubs

20 thoughts on “Aqua Living Factory Outlets

  1. Been waiting 10 weeks for hot tub from this company. Paid for it in early May. Told the it would be “4 to 6 weeks”. Then an “estimated completion date” of June 26…. I’m beginning to wonder if I’ve gotten ripped off…..

  2. We are going through the same issues. They continue to change the dates, since may . Now they said in August.

  3. We do not work for this company nor represent them, but we like many others, are searching for a good quality hot tub brand. People with delivery issues especially during this time, should be aware that many manufacturers are far behind in producing in stock for their distributors and retailers. We are currently experiencing this with finding appliances for the new home that we’re building. It’s not the fault of the distributor if they can’t get product.

  4. Says 2-3 weeks for made to order hot tubs but I bought one on July 15th 2020 and it’s now September 22 and don’t have a hot tub yet. Richard moody was my sales rep and basically told me in August that I was behind 10,000 people waiting to have there hot tubs built. Why on earth would you keep taking orders once your 10,000 hot tubs behind and show a 2-3 week delivery time. I financed it to be sure it wasn’t a scam and the first payment is due October 5th 2020 or in about 13 days but I still haven’t got my purchase. There has to be a law against being 2-3 months late to deliver merchandise and expecting payment. I read the fine print on the contract and it says if your payment is late there will be a 15$ or 5% late charge if I don’t make a payment even though it hasn’t been delivered. 5% would be over a 400$ late fee. That’s just insane for a person being 5 days late to make a payment. But it also says aqua living gives lp financial the full rights to defer or extend payments upon buyers request. But FYI if you buy a 4,200$ hot tub from them they add a bunch of stuff like steps, cover chemicals and other odds and overpriced ends for 1,000$ without you asking for them then charge over 3,000$ in financing charges. In the end my 4,200$ hot tub will cost well over 8,000$. But that’s given you ever get it built and delivered. As of now I’m not sure if it will ever be a reality and not just a money scam.

  5. Have u received your hot tub yet??? We ordered in may it’s now October we are still getting the run around n feel like we may have been scammed

  6. No I sent a email and they said they would try to start building it at the end of October. I ordered it July 15th. I told the guy it is hands down the worst buying experience I’ve ever had online in my life. Or from pretty much anywhere.

  7. My Hot Tub was ordered 5/21/2020 and was not delivered until 10/8/2020. When it was delivered the entire front panel was damaged and the cover had a tear in it. It is now 11/9/2020 and still no repairs for the panel or cover. I spoke with Tonya in Johnson City in early October and she stated she would take care of it and let me know when the panel will be repaired. Needless to say I never heard from her again. Every time I call back I end up on hold and nobody ever picks up the call. So I called the salesman back and he basically said it wasn’t his problem and I should call the manufacturer like everyone else. I told him I paid $7447 for this Hot Tub and all I’m getting is a run around by the manufacturer, So he was the next person I called. Good Luck with that. The only info he obtained for me was that he put in another service request and that it was an issue with the manufacturer and I would have to wait, that was all he could do. Needless to say after spending $7447 on this Hot Tub I went off on him and he hung up on me. Without a doubt I will never purchase anything from this company ever again. BUYER BEWARE!!!!!!!

  8. They manufacture there own hottubs so your definitely getting a run around if there saying to contact the manufacture. They are the manufacturer and the sellers. So to contact the manufacturer just call that guy back.

  9. @kenmcenany- did you ever get your hot tub?
    Ordered ours beginning of sept- finally got an update after multiple requests that it should go to production in 2-3 weeks! It’s already three weeks past the original estimated delivery date!! I’m feeling scammed as I paid for mine already, too!

  10. They ended up canceling my order after i made 3 payments. I’m yet to get a check for what I’ve paid or the financing off my credit report. I was 4-5 months out from my purchase date and they said it would be done nov 1st . About nov 15th they sent a message saying they was out of the color i wanted and asked if i would take another color. I said i would if it will be delivered by dec 1st and asked if this nightmare with there company will ever be over. I told them in December ill either be in a hottub or filing a case at the court house against them. He then sent me a message saying he’s canceling the order. I never asked to cancel the order only to get my tub. But now its 5-6 months since purchase. I’m out 500$ , my credit is down 100 points and i have no hottub. My advice is to cancel your order and if they say no file a case in court based on the 2-3 week delivery time posted on there website being a misleading lie sales tactic. These people are crooks and are lying about there ability to make and deliver on tubs. They only care of you pay and once that happens they can stall you for years and never give you anything. I think they will claim bankrupt soon and keep all of the money and not owe anyone anything.

  11. Beware. I ordered my hot tub on 8/14 and was told it would be 7 to 12 weeks. Early on I was told to expect a delay due to covid. Then I was told in early December that it was going into production the next week. When I followed up again. I was told it would go into production in “two weeks” (even though it was already supposed to be in production). Now I am told it will be in production on 1/8. Very sketchy… but they have no problem charging me monthly payments while I am left to wonder if this is even a legitimate company.

  12. They just promised free hot tubs if you bought one and it snowed on Christmas. Well guess what it did and a lot. What do you want to bet this company claims bankruptcy soon and everyone who already paid gets nothing. What else is the plan. Give away 20,000 free hot tubs lol.

  13. We purchased on June 2020 delivered 5/21. We also had issues with communications from the company for a long period of time. However, within the last few months the customer service department in TN have been outstanding to work with. Covid has changed the game. but communication is key to success. I think they are working on improving that.

  14. I own one of these tubs. I know now why they cheaper than other tubs. Because they are built cheap. Staples hold the wood frame together. They have proprietary jets in them. They don’t stand behind their warranties. So you better learn to work on it.

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