Can you get a hot tub or swim spa between now and the end of 2021? Not likely unless you’ve got a serious connection or just get lucky. The pandemic has caused a huge spike in hot tub and swim spas sales since April of 2020 and there’s been no signs of slowing down according to dealers and manufacturers across the country. According to a recent article in the Los Angeles Business Journal, hot tub sales are up 25% on average for the year (according to the Pool & Hot Tub Alliance) . To give some perspective on the subject, a typical hot tub order takes 4-8 weeks for production from the time the order is placed, however, the state lockdowns, social distancing mandates in the work place, and other bottlenecks with suppliers in the industry has caused serious backlogs to the tune three to six months delays in hot tub and swim spa orders. Aside from the circumstantial problems with reduced hot tub manufacturing due to COVID-19 there is the increased demand which many manufacturers were not prepared for because they simply don’t have the capacity to deal with the large volumes of orders. This has forced many manufacturers into running extra shifts to increase production and capacity.
The supply and demand issue has had some monetary impact on consumers as some hot tub manufacturers and dealers have had to impose price increases to offset incremental costs in doing business during the pandemic.
There has been some concerns that some hot tub dealers, retailers, and sales reps are giving false or erroneous lead times to buyers in order to “get the sale” in some cases promising 3-4 weeks and it’s taking 12-24 weeks. Some of the complaints have been brought to our attention and we would urge you to comment on this article or leave a comment or review on the manufacturer or dealer that you purchased from so other buyers can be made aware of the problem and can address it in advance with that particular dealer before purchasing.
Another interesting thing to note is that online retailers big and small have been equally effected by supply issues. Even Costco.com seems to have temporarily suspended hot tub sales for the time being.
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I ordered a Marquis Summit in early 8-2021. I was told that the hot tub would be delayed, but no later than April 2022. Today is 9/23/2022. I had to call a Marquis regional executive to get an update after a year of no status dates from Marquis. I was told that my hot tub was manufactured last week. I am hoping that I will receive it by mid Oct 2022. If you try calling the Marquis corporate office, you will have to leave a voicemail. They will NEVER return your call. If you want to order a Marquis, be very leery of a sales agent telling you that you can get a Summit within 6 months. Marquis and Artesian was bought out by Monomoy Capital Partners in Jan 2022. Do your research on the types if companies that Monomoy acquires before you decide to buy.
We ordered a caldera cantabria 22k back in the end of January....still no info.... We had the electric put in $1700....no info at all on a delivery date... My guess is we wont see it till next year due to transportation problems due to the crap going on with the economy...this tub is needed for medical purposes....you would think that with the money we paid they would at least let us know whats up
We were told in September 2021 by our Thermospa rep in Boston that it would take 8-12 weeks. We paid a $3500 deposit and it’s like pulling teeth to get any information. They tell us four weeks and my response is “don’t tell me four weeks and the four weeks later tell me four more weeks.” Their response “no, it will be done in four weeks.” It’s not been 6 weeks and supposedly it’s out of production so should only be another week. In my opinion, it definitely feels like Thermospa is selling hot tubs they know they can’t deliver.
I was told about 8 months for my Catalina swim spa that I ordered February 2021. I haven’t paid anything yet and was emailed about 3-4 weeks ago that production would start in 8 weeks. So that puts me about a year and 3 months till they start building it . Wish it was faster but I guess it is what it is
Much worse things going on in this world at the moment
We ordered a Hot Springs tub and paid in Full back in February 2021. Told it would be several months we assumed around Sep or Oct. Half way through November no tub yet. I don't know how many trucks they get per month but we are still expected to be 5 trucks away so possibly another 5 months before we see it. April 2022.
Ordered a Coast Spa in July 2021 and was told if we ordered a certain color we could get it by November 2021. It’s now December and we might, just maybe get our spa sometime late January. The communication has been horrible and we’ve been trying to be understanding, but now we are just ticked.
Basically the same song. We ordered our hot tub early January 2021 from Watson's, Grand Rapids, Michigan. We were told August 2021. August 2021 has come and gone; and still no hot tub! We ordered a Viking hot tub, which is made in Grand Rapids, Michigan. Here is November, and our sales rep, has no idea of a delivery date. We are kinda disgusted with this process and the lack of communication from the distributors and their retailers. News flash, no one wants to wait a year for a product!
Pretty basic hot tub ordered from Watson’s, Grand Rapids, Michigan,in early December 2020. We were told 6 months, In July, we were told they were running one month behind and we were the next shipment. In August, we were told another month. In September, we were told hurricanes stalled the parts. This month, they seemed to recite a script. Our hot tub is paid for. Someone is getting interest holding our funds. I can’t imagine how much interest they’re gaining off all our undelivered orders.
Purchased a Michael Phelps swim spa in Nov 2020. Vendor Hot Tb Emporium in Rocklin CA. We were told to expect 8 month production time. Now, 10 months after placing deposit, vendor says pool not in production yet with now idea of time frame for delivery. Very poor communication btwn manufacturers, vendor and customer
We ordered an aqua living dual temp swim spa last September from a Cranston Rhode Island establishment. No updates less you beg They have half our money.
After being told time and again it would arrive in the near future we are now being told it is being manufactured in October
Disgraceful lying going on by this company.