The story describes how a York County, PA woman attended a traveling hot tub show and put a deposit down an a Barefoot Spa that she later called to cancel after reading negative reviews about the promotor of the show, Spa Blowout. She contacted the Spa Blowout to cancel her order and was advised that she would lose her $500 deposit only to have the hot tub show up on her front lawn without her knowledge or consent. The woman allegedly reached out to the company to have them come back and pick up the hot tub for nearly a month but she got nowhere with them. She finally reached out to her local news channel segment “FOX 43 Finds Out” and they were able to help her resolve the matter. An attorney representing Spa Blowout reached out and had the hot tub removed and the customer’s money refunded.
We’ve written about traveling hot tub shows and shared the risks and concerns with purchasing a hot tub under these circumstances. In the end, it’s not worth it as the “deals” aren’t what they are cracked up to be and the post-sales support (delivery, service, warranty, and customer service) is almost non-existing.
With regard to the above scenario the FTC has laws in place to help protect consumers against predatory business practices. The one specific rule is called the “cooling off rule” rule which gives consumers 3 days to cancel and rescind a transaction for any reason. It is important to know your rights as a consumer especially when making a large purchase like a hot tub or swim spa.