In the world of online hot tub reviews it can be extremely difficult to weed thru the good and bad for several reasons;
- Negative Reviews Left By Competitors – many times hot tub competitors will bad mouth or leave negative reviews. It’s so easy to create fake email accounts and leave bad reviews that one must read reviews with a grain of salt.
- Negative Reviews Can Be One-Sided – there’s always two sides to every story even when it comes to businesses and consumers. Despite the cliche, the consumer is not always right. We would recommend businesses take the time to post rebuttals for erroneous complaints and for consumers reading reviews to read them and consider both sides of the argument.
Finally there’s the places in which reviews are posted. Most of the time they are on a business directory like Yelp or Google Places. Some times consumer take to negative review sites to tell their story. These sites can be more vindictive and spiteful in nature but they can also be valuable because they can highlight a particular business that has had a lot of negative reviews that show trends. For example, hot tub dealer “x” is getting routine postings with problems with their delivery department or service department. They can provide more insight into why a particular company is providing poor products or service.
Here are two of those negative review sites as the relate directly to the hot tub industry.
Ultimately, you should avoid relying on reviews when there are few of them as they don’t provide enough statistical significance. Try to work with companies that have lots of reviews (30+) over a long stretch of time (5 years+) so you can feel more confident and comfortable.