Wellis Spas

Buyers beware and read before you purchase, this is the history on my 2-1/2 year old “High Quality Luxury Spa” with a “Certificate” that at the end of production, it was thoroughly inspected.
This is for people researching spas, for those that have a Wellis and are happy with it I’m thrilled for you. You fortunately got what you paid for, not all of us did. This is not my first hot tub either, I had a Sundance Cameo that I left with the house when sold. Tub was 8 years, a couple small problem during that time but overall, it was very reliable but the lounge didn’t fit me as well as I would have like.
After 6 months of research of all brands and tubs in the upper end lines, I visited the nearest Wellis dealer 4 house from where I live. They assured me that they were a high quality and well-designed tub so I ordered one and made the same 4 hour trip again to pick it up and bring home. During the installation over and over again I was finding things inside the cabinet that were not right and should never have made it thru the QC inspection that someone signed off on, we are talking visual things easy to see. Due to the distance repairs were on me, I was expecting a high quality well manufactured product, not worried about a few small issue since I’ve spent close to 45 years in manufacturing and oversee building of factories, train maintenance employees and work on constant process improvement. I’m not scared of a hot tub.
This is before it even saw water
• Side covers, staples holding them together not driven all the way in and basically going top fall apart over time so they were all reworked and glued to maintain reliability.
• LED lights (12) to jets, control knobs ect not plugged into the device and left zip tied to other wiring inside the cabinet.
• Some (5) LED’s for devices completely missing
• Wiring connections inside the cabinet push type not completely pushed together and screw together one not completely screwed together. We are like 50-70 of them not just a couple. All potential future failure.
• Scandinavian insulation missing around lower edges and completely missing around the top of the tub with daylight showing thru from outside. This package was one of the main reasons for purchase and our Montana winters
• Frame cross bracing with ¼” gaps to the other structure components, many also miss aligned, screws not run in all the way and screw heads stripped.
• The fill hose/drain connection didn’t work since it needs to slide to open up internally. Removed and threw it away.
• About 6” of material in missing in one corner of the cover.
• All the plumbing tubing glued and not one clamp anywhere.
• One of the “knife valves” installed right in front of the wiring cord lock to the control box, several other valves installed where you can’t use the handle due to interference.

This is after water fill and testing
• Ozone generator full of water, no loops in plumbing and generator mounted below water level.
• Ozone mixer, plumbing dia to larger and just sending out large noisy bubble, not the fine mist your supposed to have to it mixes properly in the water. Replumbed and installed loops and moved generator higher in the cabinet.
• Jet plumbing to footwell jets ride under the footwell and pinched ie not functional. Drain again, jack up and reroute tubing properly.
• In-Touch wi-fi worked terrible, constant connection issue, added wi-fi extender-didn’t help. Complained over and over, at 2 years they finally sent me a replacement. Since replacement it hasn’t missed a beat
• WOW (water chem feedback) reading all over the map. Followed mfg calibration over and over again, bought test meters to get real world reading. This went on for 1-1/2 years before they sent me a new unit, again not a problem since.
• Light control from the app or touch screen never worked right, color control out to lunch and never get the color selected. No “3 zone” lighting, was to come with separate zones and control for cabinet lights, jet lights and top side lights. The In Mix 300 controller was never installed to do that and ALL if the lights are wired together so this requires ALL of LED wiring to be removed and rewire to get the 3 separately controllable zones.
• 2 of the 4-perimeter cabinet LED not working right and ½ one color half another color.
• Several locations where hoses and folded over and kinked.
• Getting replacement parts, some were wrong, no packing list so you know what you were supposed to get and no part numbers on bags or devices, no packing material in many to the boxes and boxes falling apart and falling out, sometimes after 6 weeks waiting called them again to find out someone dropped the ball and never shipped the parts, never given any tracking number. This continues to this day. Email, email again, call and leave number and get not response. That is Wellis and the dealer.

Failures after some run time on the tub
• Circulation pump motor burned up, this has a self-resetting breaker/overload that every time it pulls too many amps it trips and then resets (you have no way of knowing) and finally the motor burns up. This is also the pump that runs your heating, no pump no heat. Wellis didn’t have one spare in North America, shipping replacement from Hungary. Found the proper motor in the US, ordered and installed before Wellis even got one into the states.
• Jet control knobs lose to the cabinet and leaking, others just leaking by, tighten and clean grit (from tub assembly?) out of valves. If filters are working, how did it get in the valves?
• Top Side touch screen failed, replaced.
• Most recently I’ve found it’s leaking as we go into winter, water 1-1/2” deep inside the cabinet, this is not doing and of the electronics any good, dry chlorine powder all over inside the cabinet and tearing it all apart again. Found seams in the diverter valve leaking, will replace, refill and mark level to see if that was the only leak or if there are other.
I have over 50 mails to the dealer and/or Wellis since calls almost never returned and now, I have documentation. The dealer service dept and owner have called Wellis and turned this over to them. Victor Ruiz was copied on the last mail chain, is well aware of this and I’ve not heard a word from him.
I drank the Cool Aid on Wellis and their quality and service, Hot Tub University used to brag these up but you can not longer find anything about Wellis on his site. I checked Wellis on the Better Business Bureau and it was good 3 years ago. Now they are getting about 18 complaints a year. Other spa manufacturers of this price range are getting a 2-3 per year over the same time frame. There is something wrong with Wellis.
If you have questions before you buy and want to reach out please do! I have pics of all of these item and can help explain what to look for. A lot of these you would not find unless you look inside the cabinet for it fails and most buyers don’t look.

I love my Wellis Spa. Top of the line Monte Rosa with amazing build quality - built in Europe and more energy efficient as well due to the Scandinavian insultation and thick winter cover. Super powerful, a ton of jets, and I found it better than comparable models from Bullfrog, Hot Springs, Caldera and Artesian.

Zero issues and super reliable!!!!

The guy below is just incorrect - my electrician & permitting had ZERO issues - and the Wellis tubs that come to the US are MADE FOR THE US.

ALL GROUNDING WIRES in these spas are a #12 gauge, braided insulated copper wire. For North America Electrical Code tub to pass any electrical inspection the tubs must have a solid #8 copper bonding wire installed. Many times at the cost to the home owner and electrical contractor. Rewiring a bot tub you sold someone in there city that wont pass electrical inspection. Know what you're building and what the expected codes are for where you plan on selling your product. Maybe great in Europe but NOT BUILT FOR AMERICA.

The guy below me clearly just had a bad experience with his Dealer - any good Wellis dealer would have replaced that tub immediately!

Bottom Line: Wellis is built in the EU and they're just built to a higher standard than their US competitors, many of whom are moving manufacturing to Mexico & China.

I love my London model. I've had 0 issues since purchase and it's super reliable! Powerful jets, easy to use touchpad - UV sanitation - great tub for a reasonable price!

I have a berlin model and find it garbage. The lights require you to push the on icon eleven times to get them to finally stay on more than three seconds, then the go off randomly. The wobbler jets last about thirty hours before you find little c clips in the bottom of the spa and realize one of you jets no longer wobble. The fancy touch
pad locks up requiring you to wipe it clean, after about ten times it locks solid reqiring a power cycle. Contacting support is impossible. blue tooth connection is a fight using an iphone. This thing is junk. I will gladly provide video or pictures to anyone who would like to confirm. Do not buy!,,,

Tony Parsons, displeased 719 433 318

Colorado