Artesian Spas

We have had our spa for 2 years now and it has literally saved our marriage. The jets help so much with my back pain. My wife loves the fact that there is no chemical smell. Every night, we sit out there with a glass of wine and enjoy the peace and quiet. We have not had a single problem (knock on wood).

Purchased my brand-new Artesian Island Spa in Sept. 2018 for $7,700 and it was delivered Oct. 2018. Within the first six months we began having issues. The pressure control valve for pump 1-(one) burst and blew off while we were in the spa, had to be replaced. Next, we noticed small black materials floating in the spa, and discovered the headrests padding had begun coming apart…SIX MONTHS INTO OWNERSHIP. The service manager told me that was to be expected and not covered under warrant (a $300 replacement cost for me). Next issue was pump 1-(one) went out and had to be replaced. Next issue was the valve control for the small waterfall started leaking which caused loss of control for the waterfall, had to be replaced. Next issue was my digital control panel went out and had to be replaced. Same issue happened again approximately 8 months later, and the digital control panel was again replaced. Approximately four months later, the digital control panel began having white lines in it and needs to be replaced, but none in stock, so for NINE MONTHS I’ve waited on a third replacement for my digital panel. Next issue, pump 2-(two) started leaking and had to be replaced. Two months later pump 2-(two) completely went out and has to be replaced (they're on backorder so who knows when I’ll get that fixed). When the service technician arrived to diagnose pump 2-(two), upon removing the side panel we discovered that when pump 2-(two) had been replaced eight weeks earlier it had been replaced with an “alternative” replacement pump that was actually larger than the original pump. When installed the installer had to make modifications to make this “alternative” pump fit, which was to cut out some of the spa’s insulation. Artesian provides a 5 years warranty, and it’s a damn good thing they do. I’ve got two years, and two months left on my warranty, and I’m already worrying about what will happen when the extended warranty expires. By the way, this is our personal use spa, not on any nightly rental property.

I've tried to contact the company unsuccessfully..

How company at that size doesn't respect herself and her customers enough to have a decent customers service?

Size, design, seats, finsh all great. The jets broke at year 3 and were very expensive to replace, Now have had to replace the healting element twice and the motor. Looking for another brand next time. We live in a cold climate with hard water, so not a durable as we hoped.

We've had hot tubs our whole lives and this south seas is the best so far. The filter system is amazing and super easy. The jets are strong. 3 years so far and no problems. Every time I've had to call with a question everyone has been very helpful. My neighbor just bought one on our recommendation and the delivery was super complicated but they got a crane and a bunch of guys and made it happen. Could not be happier.